Returns and Exchanges Policy
At Ecity Electronics, we want you to be completely satisfied with your purchase. If your device doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange, provided it remains in its original packaging.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the electronics in their original box, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship to Ecity
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the condition of the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing